Returns

Effective date: 2026-03-01

1. When we handle a return / discrepancy

If there is a visible issue after receiving the goods, we get in touch and resolve it when:

• the wrong product or quantity was delivered,
• there is packaging damage,
• there is a quality discrepancy (for example, transport conditions changed),
• there are other clear discrepancies from the agreed order.

2. What to send for a quick process

• write to info@parpaliai.lt,
• attach photos (packaging, label, damage),
• provide the invoice / order number and delivery date.

3. Reporting deadline

We recommend reporting on the same day, when the goods are received, or no later than within 24 hours (especially for perishable goods).

4. Possible solutions

Depending on the situation, we agree on one of the options:

• replacement with a new batch / supplementing the missing quantity,
• price correction (credit invoice),
• return (when it is realistic and justified),
• another solution acceptable to both parties.

5. When returns usually do not apply

• if the goods were stored on your side without following agreed conditions,
• if the damage occurred after acceptance,
• if the shelf life expired due to improper storage, even though the delivery was correct.

Contacts: UAB “Food ideas”, Liepu Ave. 31, Lanciunava village, LT-58437 Kedainiai district, Lithuania, info@parpaliai.lt.